Customer Care Manager

Become a part of our great team

What we do:

YAZIO is an innovative mobile application that helps users calculate calories consumed and burned. In other words, our app helps people track their nutrition and activity levels to help them discover and implement healthier choices. YAZIO is available in 20 languages and in over 100 countries worldwide. Therefore, our international team is working tirelessly every day to develop YAZIO to be the best nutrition app and calorie counter in the world. Become a part of our team to support our progress!

Short facts:

Job location: Erfurt
Duration: long term
Working hours: 40h/week or 32h/week
Remuneration: appropriate and attractive

Your responsibilities:

  • Manage customer support for all markets
  • Ensure customer satisfaction and answer each inquiry to the best of your ability
  • Inform the team about user problems
  • Maintain and expand our help center pages
  • Structure and organize feature requests
  • Support our exclusive Facebook groups
  • Plan and execute community events and contests within our Facebook groups

Our requirements:

  • Excellent written communication skills in English and German
  • Person who has lived at least 6 months in an English-speaking country
  • Proactive and solution-oriented person
  • Tech and smartphone-savvy person
  • Great communicator and a people person
  • Bonus for knowledge about fitness and nutrition

Your benefits:

  • An exciting project, with millions of users in 20 languages and 100 countries
  • A great team with start-up spirit, high flexibility and flat hierarchies in the beautiful city of Erfurt
  • A dynamic working environment with lots of room for personal development
  • Responsible work ethic in a young, international startup
  • Awesome office space in a former church as well as high-quality Apple equipment
  • Free drinks, fruits and lunch
  • Direct communication, flexible working hours, great team events and much more

Ready to bring YAZIO to the next level together and help people all over the world live healthier lives?
Then we are looking forward to your informative application. Please send us your application, including attachments as a ZIP file or as a Dropbox link, via our contact form.

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